Privacy Policy

The Coach’s Assistant Pty Ltd (TCA) ABN 88 636 872 403 Effective Date: 01-06-2024

At The Coach's Assistant (TCA), we are committed to protecting the privacy and security of our athletes, especially youth athletes aged 11 years and up, and their families. This Privacy Policy outlines how we collect, store, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected through:

· Our gym services

· Our website: [Insert TCA Website URL]

· Our third-party booking and registration platform (e.g. InstantForm)

· Our online and digital programs

· Social media and marketing platforms

1. Why We Collect Personal Information

We collect personal information to:

· Enable access to our services and programs (including online subscriptions and digital products)

· Communicate with you regarding programs, schedules, and updates

· Personalise training and development plans

· Process payments and manage accounts

· Evaluate and improve our services

· Meet legal and regulatory obligations

· Consider applications for employment or internships

2. What We Collect

The types of personal information we may collect include:

· Full name and contact details (email, phone, address)

· Date of birth and age

· Images and video footage (e.g., training sessions, media content)

· Emergency contact details

· Payment information (via third-party processors)

· Survey responses and class preferences

· Device and usage data (e.g., through cookies and analytics tools)

3. Collection of Sensitive Information

We may collect sensitive information with your consent, particularly from youth athletes, including:

· Health data (injuries, medical conditions, treatment history)

· Fitness data (height, weight, performance metrics)

· Biometric data (heart rate, composition analysis)

Sensitive data will be used only for purposes directly related to athletic development and wellbeing and will be securely stored.

4. How We Collect Information

· Directly from athletes or parents/guardians

· Through registration forms (online and physical)

· From wearable tech, fitness tracking tools, or partner apps

· Via cookies and web beacons when using our digital platforms

5. Disclosure of Personal Information

We may disclose your information to:

· Our coaches, staff, and allied health professionals

· Third-party service providers (e.g., GymMaster, IT and marketing providers)

· Medical professionals in case of injury or emergency

· Government or legal authorities if required

· Overseas platforms for storage or service delivery (e.g., Canada, USA, Ireland)

We take all reasonable steps to ensure overseas recipients handle your data in accordance with the APPs. However, you acknowledge that some overseas services may not be subject to the same privacy laws.

6. Youth Athlete Data

Special care is taken when collecting and handling data of individuals under 18:

· Parental/guardian consent is required for registration

· Data is used solely for the development and safety of the athlete

· We minimise public disclosure (e.g., social media posts with consent only)

7. Controlling Your Information

You have the right to:

· Access and request corrections to your personal information

· Withdraw consent for marketing or data collection

· Make a complaint regarding a breach of privacy

8. Storage and Security

We use physical, electronic, and managerial safeguards to protect your information. However, internet-based data transmission carries inherent risks.

9. Cookies and Tracking Technologies

Cookies and similar tools may be used to enhance user experience and personalise ads. You can modify your browser settings to control cookie use.

10. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.

11. Changes to This Policy

We may update this policy at any time. The latest version will always be available on our website.

12. Contact Us

For questions, complaints, or data access requests, contact:

Privacy Officer The Coach’s Assistant Pty Ltd Email: coachsassist@gmail.com ABN: 88 636 872 403

This Privacy Policy was prepared to comply with the Privacy Act 1988 (Cth) and to reflect best practices globally, including the General Data Protection Regulation (GDPR) where applicable.