Terms and Conditions

Effective Date: 01 June 2025

Welcome to The Coach's Assistant (TCA)

These Terms and Conditions ("Terms") govern your use of services provided by The Coach’s Assistant ("TCA", "we", "us", or "our"), including but not limited to gym usage, personal training, athlete development programs, field sessions, online training packages, and digital resources. By using our services or accessing our facilities (gym or field), you agree to comply with and be bound by these Terms.

1. Eligibility

TCA services are available to individuals, academies and teams aged 9 years and above. Clients under 18 years must have the consent of a parent or legal guardian.

2. Health and Safety

All participants must complete a health questionnaire before engaging in any TCA services. You agree to disclose any medical conditions, injuries, or illnesses that may impact your ability to safely participate in physical activity.

Participants must follow all safety protocols, staff instructions, and use equipment responsibly. TCA reserves the right to refuse participation if there is concern for your health or safety.

3. Bookings and Attendance

Sessions (group or individual) must be booked in advance through our booking system. Late arrivals of more than 10 minutes may not be admitted to the session and may forfeit that session’s credit.

Missed sessions without appropriate notice (as specified in the relevant program guidelines) may not be eligible for a refund or reschedule.

4. Payments and Subscriptions

All prices are in Australian Dollars (AUD) and include GST where applicable.

· Payment for programs, gym memberships, or services must be made in full prior to commencement.

· Subscription services will auto-renew unless cancelled in writing at least 7 days before the next billing cycle.

· Failed payments may result in suspension of access until payment is rectified.

5. Refund and Money-Back Guarantee

Please refer to our separate Refund & Money-Back Guarantee Policy for details. Refunds are strictly conditional on the fulfillment of all program requirements.

6. Digital Products and Online Programs

TCA may offer digital training resources and online programs. Access is provided for personal use only and may not be copied, distributed, or resold. We reserve the right to revoke access if misuse or breach of these Terms occurs.

Digital product sales are final unless explicitly covered by a money-back guarantee policy or Australian Consumer Law.

7. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how your personal and sensitive data is collected, used, and protected in compliance with Australian privacy legislation.

8. Code of Conduct

Participants must behave respectfully toward staff, other clients, and the facility.

· Bullying, harassment, or discrimination will not be tolerated.

· Parents/guardians must ensure that minors conduct themselves responsibly on site.

· Inappropriate behaviour may result in suspension or termination of services without refund.

9. Facility Use and Damage

Clients must treat all gym and field equipment with care. Any willful damage to TCA property may result in repair or replacement costs being passed onto the client or guardian.

Gym hours and access conditions (e.g. supervised vs. unsupervised sessions) are posted and may vary seasonally or due to maintenance.

10. Photography and Media

By participating in TCA programs, you consent to being photographed or filmed for promotional and educational purposes unless a written request to opt out is submitted in advance.

11. Limitation of Liability

While TCA takes every reasonable precaution, participation in physical training carries inherent risk. To the maximum extent permitted by law, TCA excludes liability for injury, loss, or damage arising from use of our services unless caused by our proven negligence.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of that jurisdiction.

13. Amendments

TCA reserves the right to update these Terms at any time. The most current version will be available on our website. Continued use of our services indicates acceptance of any amended Terms.

Contact Information: The Coach’s Assistant (TCA) Email: coachsassist@gmail.com ABN: 88 636 872 403

If you have any questions about these Terms, please contact us.

This document is a general guide and should be reviewed by a legal professional to ensure full compliance with Australian law and specific business needs.